Terms of Service

Effective Date: March 27, 2026 · Last Updated: April 30, 2026

1. The Service

Triporto is operated by Entalabs LLC ("we," "us," or "our"). Triporto provides a SaaS platform for logistics management. Our software integrates with third-party Electronic Logging Device (ELD) providers to centralize your fleet data.

• No Navigation: We do not provide turn-by-turn navigation or routing. Any maps or location data provided are for informational tracking purposes only.
• Driver Responsibility: Drivers are 100% responsible for the safe operation of their vehicles and must follow all posted road signs and law enforcement instructions regardless of information displayed in the app.
• SMS Notifications: The Service uses SMS for verification codes and operational notifications. See Section 7 (SMS Program Terms) below.

2. Third-Party Integrations (ELD Data)

Our service relies on data pulled from your third-party ELD provider.

• Accuracy: We are not responsible for the accuracy, completeness, or timeliness of data provided by your ELD hardware or service.
• Connectivity: We are not liable for service interruptions caused by your ELD provider's API or hardware malfunctions.

3. Account Types & Permissions

• Fleet Managers: Can invite Operators (Owner-Operators or Company Drivers) to join their dashboard.
• Consent: By inviting an Operator, the Fleet Manager represents that they have the legal right or driver consent to view that Operator's data.
• Data Visibility: Operators acknowledge that by accepting an invitation, their location and compliance data will be visible to the inviting Fleet Manager.

4. Data Retention & Deletion

• Retention Period: We retain your business and compliance records for 4 years to assist with IFTA audits and legal record-keeping.
• Post-Cancellation: If you cancel your subscription, your account will enter a "Deactivated" state. You will have 30 days to export or download your data. After this period, we may restrict access to the dashboard, though records will be maintained in our archive for the duration of the Retention Period.

5. Limitation of Liability

Triporto is a software provider, not a motor carrier or broker.

• No Cargo Liability: We are not liable for lost, stolen, or damaged freight.
• No Accident Liability: We are not liable for any vehicular accidents, injuries, or fatalities.
• Cap on Damages: Our total liability for any claim is limited to the amount you paid us in the 12 months prior to the claim.

6. Fees & Payment

• Subscription Fees: You agree to pay the fees associated with your plan. All fees are quoted in USD and are non-refundable.
• No Refunds: All sales are final. We do not provide refunds or credits for partial months of service, nor do we provide refunds for accounts that were active but not utilized.
• Billing Disputes: Any disputes regarding charges must be submitted in writing to billing@triporto.com within 30 days of the charge date. Failure to do so waives your right to dispute the charge.

7. SMS Program Terms

Program description. By providing your phone number and consenting to receive SMS from Triporto, you agree to receive transactional text messages only — one-time verification codes, fleet-invitation links, and load-assignment notifications. Triporto does not send marketing or promotional SMS.

Message frequency. Frequency varies based on your activity in the app, typically zero to several messages per day depending on sign-in attempts and load assignments.

Opt-out. Reply STOP to any Triporto SMS to opt out. You will receive a final confirmation message, after which no further messages will be sent. To re-subscribe, reply START.

Help. Reply HELP to any Triporto SMS for assistance, or email support@triporto.com.

Costs. Message and data rates may apply. You are responsible for any charges from your wireless carrier related to receiving SMS from Triporto.

Carriers. Wireless carriers and devices may delay or fail to deliver messages. Triporto and the carriers are not liable for delayed or undelivered messages. Not all wireless carriers may support the SMS program.

Privacy. SMS-related data handling is governed by our Privacy Policy.

8. Contact Us

If you have any questions about these Terms of Service, please contact us:

Triporto
Email: terms@triporto.com