Privacy Policy

Effective Date: March 25, 2026 · Last Updated: March 25, 2026

1. Introduction

Welcome to Triporto ("we," "us," or "our"). We provide a Software-as-a-Service (SaaS) platform designed for the logistics and trucking industry. This Privacy Policy explains how we collect, use, and protect information from our customers, including fleet managers, dispatchers, and individual owner-operators (collectively, "Users" or "you").

By using our platform, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you or your business.

A. Personal & Business Identifiers

• Account Info: Name, business name, DOT/MC number, email address, phone number, and physical address.
• Payment Info: Credit card or ACH information (processed securely via our third-party payment processor; we do not store full card numbers).

B. Logistics & Operational Data

• Load Information: Data related to shipments, bills of lading, rates, and delivery status.
• Active Geolocation: We collect precise GPS location data from your device only while the application is in use to provide tracking and detention-time verification services. We do not track your location in the background or when the app is closed.

C. Technical Data

• Device Info: IP address, browser type, operating system, and app version used for security and performance monitoring.

3. How We Use Your Information

We use the data we collect strictly to provide and improve our services, including:

• Service Delivery: Facilitating load management, detention pay calculation, and fleet visibility.
• Customer Support: Responding to inquiries and troubleshooting technical issues.
• Security: Preventing fraud and unauthorized access to your account.
• Billing: Processing subscription fees and transactions.

Note on Data Selling: We do not sell your personal information or your business's proprietary logistics data to third parties, brokers, or advertisers for any reason.

4. Data Sharing & Disclosure

We only share information with third parties in the following limited circumstances:

• Service Providers: We use trusted third-party vendors for hosting, email delivery, and payment processing who are contractually bound to protect your data and use it only for the services they provide to us.
• Legal Requirements: We may disclose information if required by law, such as a subpoena or a government audit.
• Business Transfers: If our company is involved in a merger or sale, your data may be transferred as a business asset.

5. Your Privacy Rights (US Consumers & Owner-Operators)

As a US-based provider, we honor the following rights for individuals and owner-operators:

• Access & Portability: You may request a copy of the data we have collected about you.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., tax records or fraud prevention).
• Correction: You may update or correct inaccurate account information at any time through your dashboard.

To exercise these rights, please contact us at privacy@triporto.com.

6. Security & Data Retention

• Security: We use industry-standard encryption (AES-256 for data at rest and TLS for data in transit) to protect your information.
• Retention: We retain your data for as long as your account is active. Upon cancellation, we retain certain records for 4 years to comply with US tax and legal obligations.

7. Driver Privacy (For Fleet Owners)

If you are a fleet owner using our software to manage drivers or contractors, you are responsible for ensuring that you have obtained the necessary consent from your drivers to monitor their location and activity via our platform.

8. Children's Privacy

Our services are strictly for business-to-business use. We do not knowingly collect any information from individuals under the age of 18.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Triporto
Email: privacy@triporto.com